Orders are dispatched within 24 hours, so there's only a limited time to make any changes to it before dispatch.

If you have just placed an order via the Ruby Cup online shop, and realise you need to make a change, e.g. correct the delivery address or change an item, please contact us immediately at rubycares@rubycup.com

If your order has already been dispatched when your request reaches us, you can always refer to our Cancellation Policy or our Money Back Guarantee.