I haven't received my order, what should I do? | Ruby Cup

I haven't received my order, what should I do?

When you place your order, you receive an order confirmation email. When your order is despatched 1-2 working days after placing your order, you'll receive another email notifying you that your order now is despatched.

Our postal service is Royal Mail. Delivieries to the EU usually take around 14 working days. Deliveries outside the EU take around 21 working days. Working days means that weekends and local holidays do not count.

We don't use tracking numbers, so please allow your order the estimated time to arrive.

If your order hasn't arrived within the expected delivery time, please contact us at contact@rubycup.com, and we'll help you with your missing order.